Thank you for shopping with ThinkNatty! We strive to provide you with top-quality products and exceptional customer service. However, we understand that there may be instances where you may need to request a refund. Please review our refund policy below for information on our refund process, eligibility, and other important details.
If you believe you are eligible for a refund, please follow these steps:
1. Contact our customer service team at firstname.lastname@example.org within 30 days of receiving your order to request a refund. Please provide your order number, item(s) you wish to return or exchange, and the reason for the refund.
2. Our customer service team will review your request and may require additional information or evidence, such as photos or descriptions of the issue with the item(s).
3. If your refund request is approved, our team will provide you with further instructions on how to proceed with the refund, which may include a free replacement of the product or a refund to the original payment method.
Eligibility for Refund
In order to be eligible for a refund, the item(s) must meet the following criteria:
1. New Condition: The item(s) must be in new and unused condition, with the original packaging intact.
2. Timely Request: The refund request must be made within 30 days of the delivery date as confirmed by the tracking information.
We offer refunds for the following reasons:
1. Defective or Damaged Item: If the item(s) received is defective, damaged, or not as described on our website, you may be eligible for a refund.
2. Shipping Error: If the item(s) received is different from what you ordered due to a shipping error on our part, you may be eligible for a refund.
3. Non-Delivery: If the item(s) has not been delivered to you within the estimated delivery timeframe, and there is no tracking or delivery confirmation available, you may be eligible for a refund.
We offer the following refund options for eligible refunds:
1. Free Replacement: If the item(s) is defective, damaged, or not as described, we may offer a free replacement of the product, subject to availability.
2. Original Payment Method: If you prefer, we can refund the original payment method used for the purchase, including the purchase price of the item(s).
Thank you for choosing ThinkNatty for your purchase. If you have any further questions or concerns about our refund policy, please do not hesitate to contact us at email@example.com. We aim to reply within 24 hours and assist you to the best of our abilities.