If you placed an order and didn't received any confirmation email, make sure you check also the promotion folder of your emails. Otherwise please let us know, we will make sure to give you an update!

For information on our shipping policy, please refer to our Shipping Policy page.

We ship to almost every country in the world and have customers in over 70 countries.  (The only countries we don't currently ship to are: Algeria, Bosnia and Herzegovina, Colombia, India, Kosovo, Malaysia, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)

Shipping is free!

We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a tracking link. Please allow 24 hours for the link to activate. International customers, once your packages leaves, the tracking links may not always update but your package is still on its way. If you have any questions about your order, email

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.


Items in new conditions can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable.

If we made a mistake or the item arrived defective, please contact us at and we’ll make things right.


We accept ALL major credit cards, PayPal, and Apple Pay.

All payments are securely processed with 128-bit encryption!

Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at:

After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

For additional information about Natty please use the contact form or email us at