To maintain the quality of your pillow, follow these care instructions:

1. Reverse Covers: Before washing, reverse all covers to prevent damage to the Velcro.
2. Washing: Opt for a gentle washing program or hand wash at a temperature of 86°F / 30°C.
3. Drying: For a soft finish upon drying, either air-dry or hang the pillowcase. Avoid tumble drying to preserve the fabric and maintain the pillow's integrity.
4. Ironing: Iron as needed for a polished look.

By following these guidelines, you can ensure the longevity and performance of your pillow.

We recommend always having a pillow between your legs to maintain proper alignment of your hips and spine. If you currently don't have a sufficiently long pillow for this purpose, we suggest selecting the long version in the bundle.

Choosing the long version allows you to experiment with various configurations to discover what works best for your comfort. Conversely, if you already possess a suitable long pillow for your legs, the standard version of the pillow is adequate. It provides the necessary support for both your bump and back.

We are confident that you will love the Natty Pillow, which is why we offer a 30-day risk-free trial. If, for any reason, you are not satisfied with your pillow, you can return it within 30 days of receiving your order, and we will refund the price of your pillow. Simply reach out to us at support@thinknatty.com for further details and to arrange a return and refund.

At Natty, we place a high value on environmental preservation, and we want to highlight the significant impact returns can have on our planet. The costs associated with returns extend to the environment itself. By purchasing responsibly, you contribute to minimising the environmental footprint associated with returns. Please buy with consideration for the environment.

If you have placed an order and haven't received a confirmation email, please be sure to check your email's promotions folder. Occasionally, our emails may end up there. If you still cannot locate the confirmation email, kindly reach out to us at support@thinknatty.com. We are here to assist you and will ensure you receive the necessary updates promptly.

For detailed information on our shipping policy, please visit our Shipping Policy page.

We currently offer shipping to the following countries:

• Austria
• Belgium
• Canada
• Denmark
• France
• Germany
• Ireland
• Italy
• Netherlands
• Poland
• Portugal
• Spain
• Sweden
• United Arab Emirates
• United Kingdom
• United States

If your country is not listed, please contact us at contact@thinknatty.com, and we'll do our best to assist you.

Great news! Today, shipping is free!

Absolutely! We typically ship orders within 1-3 business days after they are placed. Once your order ships, you will receive an email containing a tracking link. Please allow 24 hours for the link to activate.

Please note that once your package leaves, the tracking links may not always update, but rest assured, your package is still on its way. Should you have any questions about your order, feel free to email us at support@thinknatty.com. We're here to help!

Your order may be subject to import duties and taxes upon reaching your country. These charges are imposed by customs authorities and vary depending on your location. Each country has different regulations governing imported goods.

If you have further questions, feel free to reach out to us at support@thinknatty.com.

Certainly! You can cancel or make changes to your order within 24 hours of confirmation. Please reach out to us with your name and order number at support@thinknatty.com. However, after the initial 24-hour window, your order will have been processed, and unfortunately, we won't be able to make any changes or cancel it. Thank you for your understanding.

We offer a 30-day return or exchange policy for items in new condition. If you wish to return or exchange an item, please ensure it is within this timeframe from the date of delivery. It's important to note that original shipping charges are non-refundable.

For further assistance or to initiate a return, please contact us at support@thinknatty.com. We're here to make sure you have a seamless experience.

We apologize for any inconvenience. If your parcel arrived damaged or there was a mistake with your order, please contact us immediately at support@thinknatty.com. We are committed to resolving the issue promptly and ensuring that you receive the correct and undamaged items. Your satisfaction is our priority.

For collaboration inquiries, please send an email containing your portfolio and any additional information to collabs@thinknatty.com. We look forward to hearing from you!