Withdrawal policy

At Natty, we strive to ensure your complete satisfaction with our products and services. However, if you find it necessary to withdraw your purchase, we have a withdrawal policy in place to address such situations. Please read the following details to understand the withdrawal process, eligibility criteria, and other important information.

Withdrawal Process

If you wish to withdraw your purchase, please adhere to the following steps:

1. Initiate Request: Contact our customer service team at support@thinknatty.com within 30 days of receiving your order to initiate the withdrawal request. Kindly provide your order number, the item(s) you wish to return or exchange, and the reason for withdrawal.

2. Review and Evaluation: Our customer service team will carefully review your request and may require additional information or evidence to process the withdrawal, such as photos or descriptions of the item(s) in question.

3. Approval and Instructions: Upon approval of your withdrawal request, our team will provide you with further instructions on how to proceed, which may include return shipping details or other necessary steps.

Eligibility for Withdrawal

To be eligible for a withdrawal, the item(s) must meet the following criteria:

1. Condition of the Item(s): The item(s) must be in new condition.

2. Timely Request: The withdrawal request must be made within 30 days of the delivery date as confirmed by the tracking information.

Withdrawal Reasons

We accept withdrawal requests for the following reasons:

1. Change of Mind: If you decide that you no longer wish to keep the item(s) and would like to return or exchange them.

2. Unsatisfactory Performance: If the product does not meet your expectations or perform as described.

Withdrawal Options

We offer the following withdrawal options for eligible cases:

1. Return and Refund: If you qualify for a withdrawal, you may choose to return the item(s) and receive a refund to your original payment method, including the purchase price of the item(s).

2. Exchange: In certain situations, we may offer an exchange for a different product of equal value, subject to availability.

Please note that return shipping costs, if applicable, will be the responsibility of the customer.

Contact Us

We are here to assist you throughout the withdrawal process. If you have any questions or concerns regarding our withdrawal policy, please do not hesitate to contact us at support@thinknatty.com. We aim to respond within 24 hours and provide you with the best possible support.

Thank you for choosing Natty. We value your satisfaction and look forward to serving you again in the future.